Refund Policy

Last updated: 5/20/2025

At Macura Therapeutic Bodywork, LLC, we are committed to providing a high-quality, professional, and relaxing mobile massage experience. Please read our refund policy carefully before booking your session.

1. Services Rendered Are Non-Refundable

Due to the nature of massage therapy as a time-based, personalized service, all completed sessions are non-refundable. If you are dissatisfied with your experience, please contact us within 24 hours so we can address your concerns.

2. Cancellation Refunds

24 hours or more notice: Appointments canceled at least 24 hours in advance are eligible for a full refund or credit toward a future session.
Less than 24 hours notice: Cancellations made with less than 24 hours’ notice may be subject to a partial refund or forfeiture of the session fee, depending on the circumstances.
No-shows: Clients who do not show up for their scheduled session without notice are not eligible for a refund.

3. Therapist-Initiated Cancellations

If we must cancel your appointment due to illness, emergency, or other unforeseen circumstances and have prepaid, you will receive the choice of:

A full refund, or
A credit toward rescheduling your session at a later date.

4. Prepaid Packages or Gift Certificates

Prepaid sessions or gift cards are non-refundable, but they may be transferred to another person with advance notice.
If you need to reschedule a prepaid session, please do so at least 24 hours in advance.

5. Payment Disputes

If there is a billing error or unauthorized charge, please contact us directly at Appointments@MacuraTherapeuticBodywork.com so we can resolve the issue promptly.

Contact

If you have any questions about this policy or would like to request a refund or reschedule, please reach out to:

Macura Therapeutic Bodywork, LLC

Appointments@MacuraTherapeuticBodywork.com

(862) 296-3229

New Jersey